由于卖家发错货的英语道歉信

Dear (写客户的名字），

Please allow me to take this opportunity to apologise for the wrong delivery of your order. We at （写本公司的名字）always try to ensure that our orders arrive promptly and will do our best to ensure that this never happens again.

Thank you for your patience and understanding and once again please accept my sincere apologies for any inconvenience which resulted from the wrong delivery of your order.

If I can be of any further assistance please do not hesitate to contact me.

Best regards,

（写本人的名字）
（写本人的姓名）

Dear {Mr./Mrs. Name},
Thank you for bringing our attention to Order # {Number}. We
apologize for shipping the wrong item to you and acknowledge the
mistake. We are shipping out your order per your exact specifications
[attached] today. It should arrive no later than {date}.
Included in this envelope is a return label. Please attach it to the
original packaging and send the product and all of its accessories back
to our facilities. No postage is required. Please return the incorrect
item within {number} days.
Thank you for your feedback and again, we apologize for the error.
Sincerely,
{Sender}

这个比较考验卖家的一个文化水平

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