1、登录淘宝账号,登录界面输入账号密码。如下图所示:
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2、登录后,网页顶端我的淘宝下拉栏选择‘已买到的宝贝’。如下图所示:
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3、找到需要退货的订单,点击申请售后。如下图所示:
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4、选择我要退货退款。如下图所示:
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5、交易完成15天后不能申请售后,需自行联系卖家进行换货。如下图所示:
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这个没有关系的,你可以找到你们的旺旺聊天记录保存一下是证据,一遍以后的退款纠纷。还有就是底单要保存好哦
.......不了解什么情况。是卖家发货15天了你还没收到,还是你拍下15天了卖家还没发货。还是你收货了还没在淘宝上确认收货付款? 如果是你收到东西了还没确认收货付款的话是可以申请退货的, 但这里要说明几个问题, 你要给卖家说明退货原因,因为这关系到运费谁出。 还有关键的问题,你都签收快递15天了,如果再不叫卖家延长收货时间你的货款马上就会自动转给卖家。 淘宝默认收货时间最长貌似就是15天。 如果自动转账了,你申诉都没用了。 这是你自己的问题了。我同样做为一个卖家来说,这东西再怎么不好为什么要等15天后才说退,这里马上又要过年了.....。会让人心理很不舒服的,虽然说是顾客是上帝,但淘宝卖东西遇到的客户比实体店遇到奇葩多得去了, 什么人都有。
建议你咨询一下淘宝客服。