1. Article name: Identifying mobile phone design features critical to user satisfaction,
Author: Sung H. Han, Kwang J. Kim, Myung H. Yun, Sang W. Hong, Jongseo Kim
Source: Human Factors and Ergonomics in Manufacturering, Volume 14, Issue 1, Page 15-29
2. Article name: Going Wireless: behavior & practice of new mobile phone users
Author: Leysia Palen, Marilyn Salzman, Ed Youngs
Source: Computer Supported Cooperative Work
Full texts link: http://portal.acm.org/citation.cfm?id=358916.358991