请帮忙翻译 一下 中文译英文一句话 不要软件翻译谢谢

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Dear sir,
I've contacted with your company before, and got the promise that you would give me a replacemnet if I didn't receive my order on November 2. Now that I haven't received my goods on the promised date, I'm asking for a repacement.

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Dear，
I have contacted with you before，the service said that if I have not received my things in 2th November，I must be talked with you。today is 4th，I have not seen anything，please replace for me . thank you

Dear Sir or Madam,

Please note that during the latest communication with your customer service colleagues, i was informed that if I failed to get my parcel by Nov.02, I should contact you for replacement. Now that the date is already passed, my parcel is still nowhere to be seen. Please arrange replacement at your earliest convenience.

Many thanks for your help in advance.

Yours Sincerely,
xxx